Anti-Spam Policy
Last Updated: May 24, 2025
Helilora is committed to maintaining a communication environment that is respectful, transparent, and free from unsolicited or deceptive messaging. This Anti-Spam Policy describes our standards for electronic communications sent through or in connection with our services at dulvexporsk.com.
By using our services, you agree to comply with this policy. Violations may result in suspension or termination of access to our platform.
1. Scope
This policy applies to all electronic communications transmitted through our platform, including but not limited to email messages, notifications, contact form submissions, and any other messaging functionality made available through our services. It applies to Helilora as a sender and to all users who use our platform to communicate with others.
2. Definition of Spam
For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic communication sent without the recipient's prior consent. This includes, but is not limited to:
Unsolicited commercial messages sent to individuals who have not requested or agreed to receive them.
Bulk messaging distributed to large numbers of recipients who have no established relationship with the sender.
Deceptive communications that contain false or misleading sender information, subject lines, or content intended to trick recipients.
Phishing attempts designed to obtain sensitive information through fraudulent means.
Repeated unwanted contact directed at individuals who have requested that communication cease.
3. Our Commitments as a Sender
3.1 Consent-Based Communication
Helilora sends electronic communications only to individuals who have provided express or implied consent to receive them. We do not purchase, rent, or use third-party email lists for unsolicited outreach.
3.2 Clear Identification
All communications sent by Helilora will clearly identify the sender. We will not use misleading subject lines, forged headers, or deceptive sender addresses in any message we originate.
3.3 Opt-Out Mechanism
Every marketing or promotional communication we send will include a clear and functional mechanism allowing recipients to unsubscribe or opt out of future messages. Opt-out requests will be honoured promptly and without condition.
3.4 Transactional Communications
Certain communications are necessary to deliver our services, such as order confirmations, service notifications, and account-related messages. These transactional messages are sent based on the service relationship and are not subject to marketing opt-out, though recipients may contact us with questions or concerns.
3.5 Data Handling
Contact information collected through our platform is used solely for the purposes for which it was provided. We do not share, sell, or transfer personal contact data to third parties for the purpose of unsolicited marketing.
4. User Obligations
Users of our platform are prohibited from engaging in any of the following activities:
Sending unsolicited messages to other users or third parties through any communication feature of our platform.
Harvesting contact information from our platform for the purpose of sending unsolicited communications.
Impersonating Helilora or any of its representatives in any electronic communication.
Using our platform to distribute malware, phishing content, or any communication intended to deceive or harm recipients.
Circumventing opt-out requests by re-adding individuals who have unsubscribed or requested no further contact.
Sending messages that violate applicable laws or regulations governing electronic communications in the recipient's location.
5. Reporting Spam
5.1 How to Report
If you believe you have received a communication that violates this policy, or if you suspect that our platform or name is being used without authorisation to send spam, please contact us immediately:
Email: helilora@hotmail.com
Phone: +493415500950
Address: Auguste-Schmidt-Straße 6, Leipzig, Germany
5.2 Information to Include
When reporting a suspected spam incident, please provide as much of the following information as possible:
| Detail | Description |
|---|---|
| Sender address | The email address or contact from which the message was received |
| Date and time | When the message was received |
| Subject line | The subject or title of the message |
| Message content | A copy or summary of the message body |
| Headers | Full email headers if available, to assist with tracing |
We review all reports and take appropriate action where a violation is confirmed.
6. Enforcement
Helilora reserves the right to investigate any suspected violation of this policy. Where a violation is confirmed, we may take one or more of the following actions depending on the severity and nature of the conduct:
Issue a formal warning to the user responsible for the violation.
Temporarily suspend access to affected platform features or the user account.
Permanently terminate the user's account and access to our services.
Report the conduct to relevant internet service providers, platform operators, or other appropriate parties.
We reserve the right to take legal action where conduct causes harm to our platform, users, or third parties.
7. Third-Party Services
Our platform may integrate with or link to third-party services, including email delivery providers and communication tools. While we select partners who share our commitment to responsible communication, we are not responsible for the independent practices of third-party services. Users interacting with third-party integrations are encouraged to review the applicable policies of those services.
8. Changes to This Policy
We may update this Anti-Spam Policy from time to time to reflect changes in our practices, technology, or applicable standards. When we make material changes, we will update the date at the top of this page. Continued use of our services following any update constitutes acceptance of the revised policy.
We encourage users to review this policy periodically to stay informed of our current standards.
9. Contact Us
If you have questions about this Anti-Spam Policy or wish to raise a concern regarding communications associated with Helilora, please reach out to our support team:
Helilora
Auguste-Schmidt-Straße 6, Leipzig, Germany
Email: helilora@hotmail.com
Phone: +493415500950
Website: helilora.com