Terms of Use
Last Updated: September 15, 2025
Please read these Terms of Use carefully before accessing or using any part of the Helilora website or services available at dulvexporsk.com. By accessing or using the service, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use the service.
1. Acceptance of Terms
These Terms of Use constitute a legally binding agreement between you and Helilora. Your continued use of the website or any associated service following any modification to these terms constitutes acceptance of those modifications. We reserve the right to update or revise these terms at any time without prior individual notice.
2. Eligibility
You must be at least 18 years of age to use this service. By agreeing to these terms, you represent and warrant that you meet this requirement. If you are using the service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
3. Description of Service
Helilora provides personalized flower order and delivery services accessible remotely. The scope, features, and availability of the service may change at any time at the sole discretion of Helilora. We do not guarantee uninterrupted, error-free, or permanent availability of any feature or the service as a whole.
4. User Accounts
4.1 Account Registration
Certain features of the service may require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep that information updated. You are solely responsible for maintaining the confidentiality of your account credentials.
4.2 Account Security
You are responsible for all activity that occurs under your account. You agree to notify us immediately at helilora@hotmail.com if you suspect any unauthorized use of your account. We will not be liable for any loss or damage arising from unauthorized access resulting from your failure to safeguard your credentials.
4.3 Account Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, if we determine that you have violated these terms or engaged in conduct that is harmful to other users, third parties, or the integrity of the service.
5. Acceptable Use
5.1 Permitted Use
You may use the service only for lawful purposes and in accordance with these terms. You agree to use the service in a manner consistent with all applicable laws and regulations.
5.2 Prohibited Conduct
You agree not to engage in any of the following:
| Category | Prohibited Activity |
|---|---|
| Misuse | Using the service for any fraudulent, deceptive, or unlawful purpose |
| Interference | Disrupting or interfering with the security or integrity of the service or its servers |
| Unauthorized Access | Attempting to gain unauthorized access to any system, account, or data |
| Automated Scraping | Using bots, crawlers, or automated tools to extract data without written permission |
| Impersonation | Impersonating any person, entity, or Helilora representative |
| Harmful Content | Submitting or transmitting content that is abusive, defamatory, or otherwise objectionable |
| Intellectual Property | Copying, reproducing, or distributing any part of the service without authorization |
6. Orders and Payments
6.1 Order Placement
By placing an order through the service, you represent that all information provided is accurate and that you are authorized to use the payment method submitted. All orders are subject to acceptance and availability confirmation by Helilora.
6.2 Pricing
All prices displayed are in German dollars unless otherwise stated. We reserve the right to modify pricing at any time. Price changes will not affect orders that have already been confirmed.
6.3 Payment Processing
Payments are processed through third-party payment providers. We do not store full payment card details on our servers. By submitting a payment, you agree to the terms of the applicable payment processor.
6.4 Cancellations and Refunds
Cancellation and refund eligibility depends on the timing of the request relative to order preparation and dispatch. Please refer to our refund policy or contact us at helilora@hotmail.com for specific inquiries. We reserve the right to decline refund requests that do not meet our stated criteria.
7. Delivery
Delivery timelines provided at the time of order are estimates only. Helilora is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to weather conditions, carrier disruptions, or incorrect delivery information provided by the customer. It is your responsibility to ensure that delivery details are accurate at the time of order.
8. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Helilora or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the service for personal, non-commercial purposes. No rights are granted beyond what is expressly stated here.
9. User-Submitted Content
If you submit any content to the service, including reviews, messages, or feedback, you grant Helilora a non-exclusive, royalty-free, perpetual license to use, display, and distribute that content in connection with operating and improving the service. You represent that you own or have the necessary rights to submit such content and that it does not infringe any third-party rights.
10. Third-Party Links and Services
The service may contain links to third-party websites or integrate third-party services. These are provided for convenience only. Helilora does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party site or service. Your use of third-party services is at your own risk.
11. Disclaimer of Warranties
The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, Helilora disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or free of errors.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Helilora and its officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these terms or your use of the service shall not exceed the amount you paid to us in the twelve months preceding the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless Helilora and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the service, your violation of these terms, or your infringement of any third-party rights.
14. Privacy
Your use of the service is also governed by our Privacy Policy, which is incorporated into these terms by reference. By using the service, you consent to the collection and use of your information as described in the Privacy Policy.
15. Modifications to the Service
Helilora reserves the right to modify, suspend, or discontinue any part of the service at any time without notice or liability. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.
16. Governing Terms
These Terms of Use represent the entire agreement between you and Helilora with respect to your use of the service and supersede all prior agreements, representations, and understandings. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Waiver
Failure by Helilora to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be made in writing and signed by an authorized representative of Helilora to be effective.
18. Contact Information
If you have any questions or concerns regarding these Terms of Use, please contact us using the details below:
Helilora
Auguste-Schmidt-Straße 6, Leipzig, Germany
Phone: +493415500950
Email: helilora@hotmail.com
Website: helilora.com